If a water well complaint is received by the licensee the following actions will be taken:

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• The licensee will notify MNRF and MECP of the complaint.

• The licensee will contact a well contractor in the event of a well malfunction and residents will be provided a temporary water supply within 24 hours, if the issue cannot be easily determined and rectified.

 

•       The well contractor will contact the resident with the supply issue and rectify the problem as expediently as possible, provided landowner authorization of the work. If the issue raised by the landowner is related to loss of water supply, the licensee will have a consultant/contractor determine the likely causes of the loss of water supply, which can result from a number of factors, including pump failure (owner's expense), extended overuse of the well (owner's expense) or lowering of the water level in the well from potential quarry interference (licensee expense).  This assessment process would be carried out at the expense of the licensee and the results provided to the homeowner.

 

•       If it has been determined that the quarry caused the water supply interference, the quarry shall continue to supply water at the licensee's expense until the problem is rectified. The following mitigation measures shall be considered and the appropriate measure(s) implemented at the expense of the licensee:

 

• adjust pump pressure;

• lowering of the pump to take advantage of existing water storage within the well;

• deepening of the well to increase the available water column;

• widening of the well to increase the available storage of water;

• relocation of the well to another area on the property;

• drilling multiple wells; and

• only at the request of a landowner would a cistern be installed.

 

•          If the issue raised by the land owner is related to water quality, the licensee will have a consultant/contractor determine the likely causes of the change in water quality, and review monitoring results at the quarry and background monitoring results from the baseline well survey to determine if there is any potential correlation with the quarry. If it has been determined that the quarry caused a water quality issue, the quarry shall continue to supply water at the licensee's expense until the problem is rectified. The licensee shall be responsible for restoring the water supply by replacing the well or providing a water treatment system.   Only at the request of a landowner would a cistern be supplied. The licensee is responsible for the expense to restore the water quality.   

 

If you have any questions or concerns with your well please contact Tecia White at 705-888-7064 or tecia@white-water.ca

 

Tecia White

Whitewater Hydrogeology Ltd.

Cell: 705-888-7064

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